Shipping and return policy

Shipping policy 

Our products are handmade. Once the payment of your order is made, the confection of the piece(s) will take 10 business days. To this lapse you have to add the shipping days (that vary depending on the destination). Once the package is on the way, you will receive a confirmation email and a tracking number to check the status of your package at the transport company.

Countries to which shipments are made:
Germany, Andorra, Argentina, Austria, Brazil, Belgium, Bolivia, Canada, Chile, China, Colombia, Costa Rica, USA, Spain (with the exception of the Canary Islands and Ceuta / Melilla), France, Greece, Holland, Israel, Italy , Luxembourg, Paraguay, Peru, Portugal, United Kingdom, Czech Republic, Sweden, Switzerland, Uruguay.

If a country is not on the list, you can send us an email to hola@sabetehumana.com and we will do our best to coordinate a delivery.

Return policy

Our policy has a period of two weeks. 

We allow returns of damaged items.
Please send photos of the product to our email: hola@sabetehumana.com
When your return order is accepted, send the damaged item back to the return address.
The new item will be sent as soon as we receive the damaged item.

If you change your mind or if the product you received is not what you expected and you want to make a return contact us before returning the item.
To be eligible for a return, your item must be unused and in the same condition it was received. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Unless arrangements are made with us, you cover the cost of the return.

Offer items
Only the regular price items can be reimbursed, unfortunately the offer items can not be refunded.

Instructions to return the goods

If you wish to make a return send us an email to hola@sabetehumana.com containing your name, address, email address, the order number and a specification of the articles to which the statement refers.
Ship the items for return within 14 days of the date of the notification.
You are responsible for the damage caused by the items during the return shipment. Therefore, we strongly recommend that you send the products well packed, in good condition and in their original box and / or packaging.
If possible, provide a tracking number for the return shipment.
If a returned item is shipped internationally, mark it as "RETURNED GOODS" to avoid any customs charges. We are not responsible for the charges imposed on the packages returned by Customs.
Unless otherwise agreed, the refund will be processed through the same payment method used to make your original purchase.



Shipping rates

Depending on the amount of the purchase and the country where the package is sent, Sábetehumana takes care of the shipping costs. The free shipping rates are as follows:

• Andorra - free from €250
• Argentina- free from €400
• Austria- free from €170
• Brazil- free from €400
• Belgium- free from €170
• Bolivia- free starting at €400
• Canada- free from €300
• Chile- free from €400
• China- free from €500
• Colombia- free from €400
• Costa Rica- free starting at €400
• USA- free from €300
• Spain (with the exception of the Canary Islands and Ceuta / Melilla) - free from €160
• France- free from €170
• Germany- free from €150
• Greece- free from €300
• Netherlands- free from €170
• Israel- free from €400
• Italy- free from €170
• Luxembourg- free from €170
• Paraguay- free starting at €400
• Peru- free from €400
• Portugal- free from €150
• United Kingdom- free from €160
• Czech Republic- free from €170
• Sweden- free from €300
• Switzerland- free from €300
• Uruguay- free from €400

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